Turn around time
We do not stock lampshades. Each lampshade is made upon request, due to the quantity of orders we receive, and the quality maintained, this has a high impact on our turn around time. We try our best to ship within 2 weeks. However, please allow 3-4 weeks for delivery. We also offer rush delivery for an additional cost of $20 per lampshade which guarantees delivery in less than 10 business days. If your order hasn't arrived within 4 weeks, please do not assume that it is cancelled. You do need to send an e-mail requesting cancellation before an order is actually cancelled.
We custom make each lampshade per our customers' specification, therefore we do not accept returns on lampshades made to those specifications. If you receive a lampshade not matching your request you must promptly notify us upon receipt. If the error is made by us we will reimburse you in full, or remake the lampshade to the correct specification. However we cannot refund you if the error is made by you when placing the order, or simply because you changed your mind. Our friendly staff may assist you in your selection, you are still responsible for accepting or refusing the suggestions. All returns must be approved by the Manager of The Lampshade Shop either verbally or in writing prior to return shipment. Please do not refuse packages before opening or accepting as you will still be responsible for payment.
Bad Checks or payment
There will be a $25 service fee for bad checks or stop payments.
We ship via Fedex Ground unless otherwise specified.
We are not responsible for damages due to shipping. However, all packages are insured. Do not refuse damaged shipments. Contact us immediately to report a damage we will contact the carrier to inspect the damage. Retain all packages and packing materials for inspection by the carrier. upon confirmation and acceptance of damages by the carrier we will then remake the product at no charge to you.
We try to match the color you select from our color chart as closely as possible, however due to the medium thru which the information is relayed there may be distortions or different resolutions depending on your computer. If an exact color match is pertinent we recommend that you purchase your own fabric or send us a swatch to match.